UltraReflight
Efficient handling of misrouted and delayed baggage with automated generation of WorldTracer, sortation and reconciliation messages
Key Benefits
- Improves customer service
- Reduces mishandled baggage processing costs
- Eliminates avoidable RUSH bags
- Supports centralised reflighting office
- Automatic reflighting reduces labour costs
- Courier reflighting helps with major disruption
- Automates generation of WorldTracer and sortation messages
- Provides full audit trail and detailed reporting
Key Features
- Operator Present Reflighting
- Remote Reflighting option
- Automatic Reflighting option
- Courier option
- Full or overlay baggage tag
- Sortation and WorldTracer message generation
- Multi-terminal, multi-airport and multi-airline capability
- Batch mode QOH generation
- Security BPM generation
- Ad-hoc baggage group management
- GPRS or WiFi network operation
- Scanner and PC client GUI
Overview
Designed to support the needs of today's high-pressure baggage handling operations, UltraReflight addresses the recovery activities resulting from mishandled baggage, which has been estimated to cost the air transport industry in excess of $3.7bn each year. With the ability to handle both the day-to-day processing of mishandled baggage resulting from missed connections and other routine causes, as well as help airlines recover from major disruption events such as extreme weather or equipment failure, UltraReflight helps to reduce the mishandled bag costs, estimated at an average of $150 each mishandled bag.
UltraReflight supports conventional Operator Present Reflighting where the operator enters the tag number, either at a keyboard or via a bar-code scanner, and the system suggests the flight that will reunite passenger and bag as quickly as possible. If required a full baggage tag or overlay tag with the new routing can be printed.
UltraReflight also supports Remote and fully Automatic Reflighting where the sortation system is able to send messages indicating that a bag has missed its flight.
UltraReflight can support the use of, and interface to, a courier service to transport baggage when recovering from conditions o f mass disruption such as bad weather.
For all options UltraReflight generates the necessary sortation and WorldTracer messages that ensure the automatic handling of the reflighted bag can take place.
Additional features such as the ability to send batched QOH messages, screening BPMs and the management of ad-hoc baggage groups makes UltraReflight the most advanced tool of its kind.
Installed recently at London Heathrow Airport Terminals 1 and 4, British Airways comment:
"The UltraReflight system was commissioned to replace British Airways legacy reflighting system at London Heathrow Airport Terminals 1 and 4. The product was specified, written and implemented in accordance with a very challenging project schedule, the achievement of this schedule bears testament to the strong working relationship established between the British Airways and Ultra project teams. The UltraReflight product is now in daily use and is proving to be a reliable and capable system which meets the requirements specified at the start of the project."
