Managed Services
Tailored, scalable, fully managed service solutions
Ultra's Service Delivery team takes pride in its ability to deliver consistent, reliable and cost-effective managed services, individually designed to match the different needs of our customers around the world.
Ultra takes full ownership of the whole end-to-end process, adhering to tight Service Level Agreements and providing our customers with a single point of responsibility and accountability for service provision.
This means that should anything unexpectedly go wrong, regardless of where the fault lies, Ultra will take ownership and see it through to resolution, whilst proactively managing communications with customers and other key stakeholders.
Regular reporting and review meetings, prepared to our meet our customer's individual requirements, offer the opportunity for customer feedback and keep our customers informed of all service activity, our performance and any future updates or enhancements to the service.
Our customers have confidence in our ability to deliver, to maintain the highest availability of their airport critical systems; the reassurance that our experts are working behind the scenes, around the clock, proactively monitoring and managing out customer's systems, allows our customers to focus on their core business.
With a managed service, Ultra takes full accountability for the delivery of all the constituent elements of providing the service.
This includes providing:
- Single point of contact for all faults, incidents, problems, requests and changes
- 24 x 7 Service Desk - manned by experienced professionals who know Ultra systems
- Global Monitoring Centre - proactive diagnostics and monitoring, automated alerting
- Managing Assets & Inventory through ITIL Change, Configuration & Release Management
- Preventative Maintenance programmes - proactively reducing faults
- Performance monitoring with monthly reports including all faults and incidents
- Change/Upgrade management, communication and control
- Incident Logging - full detail of all activity involved in fault resolution
- Detailed escalation path through to senior management
- "Repairs and Spares" Management
- Consumables Management
- Effective 3rd party supplier management
"Ultra delivers an excellent managed service and has established a reputation for meeting its commitments"
Chairman of the Shared Systems Board, London Heathrow AOC
